International Orders

We are based in the UK but we have been supplying our multiple monitor arrays and computer systems to international customers for many years now.

This page contains details on various aspects of our international service.

Delivery Areas

Whilst we can ship any of our products to virtually any country, our main areas of operation are in Europe.

You can see shipping costs and timescales on any of our product pages, simply click on the ‘View Costs / Timescales’ link in the ‘Delivery Details’ of any product then select your country from the list.

If your country is not listed then simply contact us for a shipping quote.

All international deliveries are fully insured and sent with trackable courier services.

International Payments

For international orders we can accept debit or credit card payments through the website or BACs / Wire Transfers.

For card payment we can only accept cards in the ‘3D Secure’ scheme (VISA / MasterCard), if you wish to pay by Wire Transfer you should ‘checkout’ on this site as normal and select BACS / Wire Transfer as the payment option, we will then email you our bank details.

All payments must have cleared into our bank before dispatch of any goods.

UK VAT Payment Rules

Customers purchasing from a country outside of the EU do not have to pay UK VAT, the VAT charge will be removed automatically in the checkout once you have selected your delivery option.

Customers in the EU with a non-UK VAT number can enter this at the checkout, this will also remove the VAT from your order before payment is required.

EU customers without a recognised VAT number in your country will have to pay UK VAT on your order.

International Warranties

Monitor Arrays:

All monitors and stands are covered for 3 years by manufacturer warranties. Monitor warranties can be claimed on through the manufacturers websites, documentation for the monitors is sent with your order, we are happy to assist where we can with this process.

In the event of a faulty stand we will replace any faulty components at our expense.

Computers:

We rigorously test all computers before dispatch, you can read more about our testing process here: Testing, Testing, Testing - Despite this very occasionally a component may fail and require replacement / repair.

For international orders our computers come with a 1 year return to base warranty. In the event of a hardware failure you can return the machine to us for repair, all parts and labour is covered by this. Courier costs to return the PC would be your responsibility, we can arrange this for you at a cost ranging between £45 - £65 each way depending on your specific location.

All internal computer components are brand new and come with manufacturer warranties of their own, these are usually between 3 and 5 years long. If a specific component fails you will be able to claim directly with the component manufacturer yourself which could be faster / cheaper than returning the full machine to us. Likewise, arranging local IT support to help with any issues may be cheaper and will definitely be faster when taking component warranties into account.

We are more than happy to assist you in any way we can in this area.

Any non-hardware support is provided via telephone, email and remote access as normal, this support is only available in English.

International Returns

In the event that you wish to return any products ordered for a refund then this works exactly the same as our standard UK returns policy. The only difference being that you will be responsible for shipping costs to return the products to the UK.

View our returns policy.