Monitor Array Cover
All monitor arrays are supplied with 3 year original manufacturer warranties.
When you receive your display array it will be supplied with all monitor warranty documents enabling you to carry out the claims procedure directly with the manufacturer. In the majority of cases the procedure can be found on the manufacturer’s website.
All supplied monitor stands are also provided with 3 year manufacturer warranties. The stands have contact details for the manufacturer on them to facilitate any claims.
If you have any issues making warranty claims we are more than happy to assist you in any way we can.
Computer Warranty Cover
For any orders dated after the 1st July 2011 all new PC’s sold by us will include the following technical support as standard:
- Lifetime Email Support
- Lifetime Telephone Support
- 1 Year Onsite Next Business Day Hardware Support
PC's sold before this date have a 1 year collect and return warranty unless specifically upgraded at point of order, your sales receipt will indicate if this is the case.
Lifetime Email Support Details
If you are having problems with your computer you are able to email our support team at any time to request help and assistance.
A member of our support team will then either email or call back to provide help with your issue.
Email support is our preferred method as it allows all issues and interactions between us and you to be logged.
Lifetime Telephone Support Details
Similar to email support, you can phone our technical support line at any point to access help and assistance with your computer.
If our lines are busy then we recommend you contact us through the email support system as this will ensure your issue is logged and will enable us to get back to you as soon as we can.
Both email and telephone support is available for as long as you still own the PC however it is not transferable if you sell the machine on.
Support lines are covered Mon – Fri: 9:30am until 4:30pm, email support may also be offered outside of these times depending on staffing and workloads.
1 Year Onsite Support Details
All onsite computer support is facilitated by the use of a professional 3rd party technical support company. This allows us to offer nationwide onsite next business day cover on every PC we sell.
The onsite cover is provided for hardware issues only, no operating system or software support is offered on an onsite basis, for these issues we use our email and telephone support systems.
To access onsite support you must first contact us through either the telephone or email support paths, we will then assess whether any issues you have are down to hardware failures. If this is the case then we will provide you with the contact details of our support company which will enable you to call and book an onsite visit.
All parts and labour are covered as a part of this service and onsite technicians will strive to repair your system at the first visit.
Business hours for this service are 9:00am – 5:00pm Monday to Friday and visits will occur the next working day after your call has been logged with them, not including weekends or bank holidays.
Computer Warranty Upgrades
For added peace of mind you are able to increase the level of your onsite support by either extending the length of cover or increasing the response time.
You can extend the standard onsite support length for up to 3 years or upgrade from a next business day response time to a 4 hour 24x7x365 cover.
This ensures that you will have a technician attending your machine within 4 hours of logging a call with the support company, their helpdesk number is manned 24 hours a day 365 days a year.
International Order Warranty Cover
For any international orders we receive your lifetime email and telephone support will not be affected however it will only be offered in English language.
Monitor and stand warranties will also be unaffected as claims will still be handled by the original equipment manufacturers.
Unfortunately we can offer no onsite PC cover outside of the UK however we will replace this with 1 years return to base warranty. You will be responsible for any shipping fees incurred when returning a machine to us for a warranty claim of this nature.
Onsite Warranty Cover Notes
Every PC or Bundle listed on this website has the option to increase your cover level included in the upgrade options, simply select the right cover for your needs.
Please remember that all onsite support calls must come through our email or telephone support first and the 4hr or next business day responses do not kick in until you have been referred to the 3rd party support line.
Any missed appointments for onsite support or requests which are not deemed to be a PC hardware fault will incur a charge of £175, this is charged by the support company and Multiple Monitors has no leeway in negating this charge what so ever, this is why we insist all support requests come through us first.
Onsite warranty support does not cover installation issues and will not be enabled until 2 - 3 weeks after delivery has been made. In the event that a PC is delivered and does not work immediately then the PC must be returned to Multiple Monitors for repair, onsite technicians will not repair any delivery related damage.
For certain areas of the UK cover will revert to a collection and fix service if our support partners are unable to provide cover due to extended travelling, this includes some areas of Scotland. For these cases any repairs may take longer to arrange and service.
If a PC is deemed to have developed a fault due to improper usage or any other factor outside of a genuine electrical / mechanical part failure then your warranty will be invalidated. Factors which may lead to this would include:
- Damage due to dropped items
- Machines operated in unventilated / highly dusty areas
- Incorrectly installed computer upgrades / internal tampering to parts
In this event your warranty will be void and any callout charges claimed by our support company will be passed onto you.