Microsoft automatically update your Windows installation through system updates, these are downloaded and installed automatically, often without too much warning.
Unfortunately a recent driver update for the nVidia graphics cards is causing a problem for computers which have multiple graphics cards running more than one monitor.
Essentially, if you get this problem, you will be faced with completely black screens, they will be powered on, and you will see a mouse cursor / pointer (white arrow) which you will be able to move around the screens, but you will not be able to do anything else.
Rebooting the PC will showing the spinning ‘loading’ dots but eventually these will freeze in place and you will still be unable to use your computer.
The driver which Microsoft have forced down to your machine is faulty and is the cause of this issue. It is an old driver so we are unsure why Microsoft are sending it out to computers and whilst we have told them about this, at this time we are still seeing it being forced down to some computers with little way to stop it.
After a serious amount of testing we have found the way to resolve the issue, please follow these steps:
1. Disconnect all but one of your monitors from the back of your PC. i.e. pull out the monitor cables until only one screen remains connected, it does not matter which one.
2. Reboot the PC (switch it off and on again) and see if you get back to a normal Windows desktop, i.e. if you can see your desktop icons.
If you still do not get a Windows desktop, disconnect the monitor that is connected to the back of the PC and the re-connect one of the other monitors into a different graphics port then restart the PC.
Keep going with this until you manage to get it to boot up into Windows properly.
It will eventually load Windows however you may have to cycle through all the graphics ports on the back of the PC one after another.
Remember, this will only work if you have just one monitor connected to the PC, you need to physically pull the monitor cables from the PC, simply switching off the power to the screens will not be enough.
3. Once you are at your Windows desktop please right click on your Windows start button in the bottom left hand corner of your desktop and select Device Manager.
4. In the Device Manager screen expand the entry labelled ‘Display adapters’ and right click on one of the entries in this list. For customers of Multiple Monitors this will likely be ‘GT 710’, ‘GT 730’, ‘GT 630’ or ‘GT 610’. If you have different options right click on the ‘GT 710’ or ‘GT 610’ ones. From the menu that pops up select ‘Properties’.
5. At the top of the properties window select the ‘Driver’ tab and then choose ‘Roll Back Driver…’, from the Window which pops up select the first option ‘My apps don’t work with this driver’.
The computer will freeze for up to a few minutes whilst the faulty driver which was installed by Windows Update is removed and the previous working graphics driver is re-installed. After this has completed you can reconnect you other screens up and reboot the PC.
You may have to re-order the screens again in the Display Properties, if you have not plugged them back into the same graphics ports as they came out of, to see how to do this please follow this guide:
Written by Darren @ Multiple Monitors
Last Updated: May, 2017