Returns Policy

Multiple Monitor Computers

All Multiple Monitor supplied computers may be returned within Thirty (30) calendar days for a full refund of the purchase price.

For returns made within the first Seven (7) days after delivery we will also pay for all return delivery costs, and aslong as the product is returned in perfect condition in the original packaging, we promise to refund all payments in full, whatever the reason for return!

Computers returned after the seven (7) day period immediately following delivery well be subject to a 10 collection charge (UK mainland only, international orders to be detailed as required) which will be deducted from any refunded amount.

For all computers which are returned:

  • Which have been damaged or used
  • Without prior contact with us
  • Without original packaging
  • With missing parts, components, documents or any other originally delivered accessories

Multiple Monitors reserves the right to either refuse to refund the original purchase price, or to charge you for repair, replacement or related fees and associated charges.

Any software packages supplied by Multiple Monitors which have been registered by a customer are ineligible for a return and no refund can be offered due to licenses being non-transferable. An example of this would be the Microsoft Office suite of programs.

Extended warranty cover on Multiple Monitor computers is provided by a 3rd party service and is paid in full on your behalf by Multiple Monitors when your order is dispatched. This cover is non-transferable and as such is ineligible for a refund.

Synergy Stands

The Synergy Stand range of multi-screen mounts may be returned within fourteen (14) calendar days for a full refund of the purchase price.

All Synergy Stand returns will be subject to a 10 collection charge (UK mainland only, international orders to be detailed as required) which will be deducted from any refunded amount.

For all Synergy Stands which are returned:

  • Which have been damaged or used
  • Without prior contact with us
  • Without original packaging
  • With missing parts, components, documents or any other originally delivered accessories

Multiple Monitors reserves the right to either refuse to refund the original purchase price, or to charge you for repair, replacement or related fees and associated charges (See below).

The Synergy Stand is a modular solution and all returns will be assessed for damage and installation marks, if any of the modular components are found to have damage or installation marks we will charge as follows for replacements:

  • SS-B1 Thin Base - 20.00
  • SS-B2 Thick Base - 30.00
  • SS-P1 Short Pole - 12.00
  • SS-P2 Tall Pole - 18.00
  • SS-A1 Joining Arms - 20.00
  • SS-A2 End Arms - 20.00
  • SS-V1 VESA Mount & Clamp - 15.00
  • SS-C1 Central Pole Clamp - 12.00
  • SS-C2 Central Pole VESA Mount - 15.00

The charges will be deducted from your refunded amount.

Monitors

Screens and Monitors supplied by Multiple Monitors may be returned within fourteen (14) calendar days for a full refund of the purchase price.

All monitor returns will be subject to a 10 collection charge (UK mainland only, international orders to be detailed as required) which will be deducted from any refunded amount.

For all monitors which are returned:

  • Which have been damaged or used
  • Without prior contact with us
  • Without original packaging
  • With missing parts, components, documents or any other originally delivered accessories

Multiple Monitors will either refuse the refund or apply a charge based upon the ultimate condition of the items returned.

All product returns must be pre-arranged with us before being sent back.

Please see our full terms & conditions for further details.